Privacy Policy

1. Who We Are

Spot Off is an online store that offers stain remover products for home and family use. Our website is located at [www.spotoff.store].

2. What Information We Collect

We collect the following types of personal information:

a. Information You Provide:

Name, email address, shipping address, phone number
Payment information (processed securely via third-party providers like Shopify Payments or PayPal)
Product reviews or customer service inquiries

b. Automatically Collected Information:

IP address
Browser type
Device information
Pages visited and time spent on site
Cookies and tracking technologies (see section 6)

3. How We Use Your Information

We use your information to:

Process and ship your orders
Send order confirmations and updates
Provide customer support
Improve our website and services
Send marketing emails (only if you opt-in)
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Shopify (our e-commerce platform)
Payment processors (e.g. Stripe, PayPal)
Shipping partners (for order delivery)
Email service providers (for marketing, if subscribed)
Authorities if legally required (e.g., to prevent fraud or respond to legal requests)

5. Your Rights

Depending on your location (especially if you're in the EU or UK), you have the right to:

Access the personal data we hold about you
Correct or update your data
Request deletion of your data
Object to or restrict certain uses
Withdraw consent (for marketing emails, etc.)

To exercise any of these rights, contact us at support@spotoff.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your cart and preferences
Analyze website performance
Serve personalized ads (if consented)

You can control cookies through your browser settings or reject non-essential cookies via our cookie banner (if applicable).

7. Data Storage and Security

Your data is stored on secure servers provided by Shopify and our other service providers. We use SSL encryption and follow best practices to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

8. Retention of Data

We retain your information as long as needed to provide our services, comply with legal obligations, or resolve disputes. You may request deletion at any time (see Section 5).

9. Third-Party Services

Some third-party services we use (e.g. Shopify, PayPal, Google Analytics) may collect data independently. Please review their privacy policies for more information.